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Terms of Service

Last updated: August 15, 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the ScoutTok platform, website, and related services (collectively, the "Service"). The Service is operated by QRAXISS LIMITED ("ScoutTok", "we", "us", or "our"), a private limited company incorporated in England and Wales under the Companies Act 2006 with company number 17394500, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a company, agency, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity. If you do not agree to these Terms, you must not access or use the Service.

2. Description of the Service

ScoutTok is a business-to-business software platform that enables TikTok live agencies to discover and evaluate live streamers, manage creator outreach campaigns, automate messaging and comment workflows, and analyze campaign performance. The Service is provided on a subscription or otherwise agreed basis and is made available "as is" and "as available".

3. Accounts and Access

Access to the administrative panel is restricted to authorized users of registered agencies. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

4. Acceptable Use

You agree to use the Service only for lawful business purposes. You agree not to:

  • Violate any applicable law, regulation, or third-party right;
  • Use the Service to send spam, harassment, threats, or unsolicited communications that breach applicable anti-spam or marketing legislation;
  • Infringe the intellectual property, privacy, or publicity rights of any third party;
  • Attempt to gain unauthorized access to the Service, its systems, or other users' accounts;
  • Interfere with, disrupt, or degrade the integrity or performance of the Service or its underlying infrastructure;
  • Reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by applicable law;
  • Resell, sublicense, or otherwise make the Service available to third parties without our prior written consent.

5. Third-Party Platforms

The Service interacts with third-party platforms, including TikTok. ScoutTok is an independent product and is not affiliated with, endorsed by, sponsored by, or in any way officially connected with TikTok or its parent company ByteDance Ltd. Your use of third-party platforms remains subject to those platforms' own terms of service, community guidelines, and policies. You are solely responsible for ensuring that your use of the Service complies with the terms of any third-party platform you connect to or interact with through the Service. We are not liable for any suspension, restriction, or termination of your third-party accounts resulting from your use of the Service.

6. Customer Data and Content

You retain all rights in the data, message templates, and campaign configurations you submit to the Service ("Customer Data"). You grant us a limited, non-exclusive license to host, process, and transmit Customer Data solely as necessary to provide the Service. You represent and warrant that you have all rights, consents, and lawful bases necessary to process any personal data included in your Customer Data, including data relating to streamers you contact through the Service.

7. Intellectual Property

The Service, including its software, design, branding, documentation, and all intellectual property rights therein, is and remains the exclusive property of QRAXISS LIMITED. Except for the limited right to use the Service in accordance with these Terms, no rights are granted to you. The ScoutTok name and logo may not be used without our prior written consent.

8. Fees and Payment

Where the Service is provided for a fee, pricing, billing cycles, and payment terms are set out in your order form or on our website. Fees are non-refundable except as required by law or expressly agreed in writing. We may change our pricing with reasonable prior notice; continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.

9. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any data or analytics provided will be accurate, complete, or current.

10. Limitation of Liability

To the maximum extent permitted by law, QRAXISS LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to your use of (or inability to use) the Service. Our aggregate liability arising out of or in connection with these Terms shall not exceed the amounts paid by you to us for the Service in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under the laws of England and Wales.

11. Indemnification

You agree to indemnify, defend, and hold harmless QRAXISS LIMITED, its directors, officers, and employees from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your Customer Data, your breach of these Terms, or your violation of any law or third-party right.

12. Suspension and Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for conduct that we reasonably believe violates these Terms, is unlawful, or is harmful to other users, third parties, or the Service. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately, and we may delete your Customer Data in accordance with our retention practices.

13. Changes to These Terms

We may update these Terms from time to time. The current version will always be posted on this page with the date of the latest revision. Material changes will be communicated through the Service or by email where practicable. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

15. Contact

If you have any questions about these Terms, please contact us:

ScoutTok — QRAXISS LIMITED (Company No. 17394500)
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